Shipping & Returns
It is Blue Élan store policy that any purchase containing a pre-order item will be shipped on the latest pre-order release date. We will not ship products separately. However, if you would prefer to receive the non pre-order item(s) before the release date, you will have to make a separate purchase instead.
- Please allow 1-7 days for your order to be processed for shipping.
- Please allow for 2-3 weeks for delivery after order has been shipped.
- Any import duties, tariff, taxes, or handling fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International shipments cannot be marked as “gifts” or with altered prices.
All orders are shipped via USPS if you experience any difficulties please contact us at firstname.lastname@example.org.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.